Higgins-Proteam is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Higgins-Proteam. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.
Who are we?
For purposes of this Customer Privacy Policy Higgins-Proteam means 2075045 Ontario Inc. o/a Higgins-Proteam.
What is personal information?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as name, addresses, phone numbers, age, date of birth, ethnic origin, any personal contents stored at our facility and the resulting content listings, and insurance policy information.
Our commitment to your privacy is governed by the following privacy principles:
1. We are accountable to you.
Higgins-Proteam is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. We have employees who are specifically accountable for compliance with these privacy and security principles.
2. We obtain your consent to collect, use or disclose your personal information.
Higgins-Proteam obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:
Higgins-Proteam will obtain your express consent (verbal or written) to collect, use or disclose sensitive personal information.
Higgins-Proteam will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
- a customer relationship already exists,
- express consent has previously been given,
- where the purpose of using the personal information is reasonably apparent to you.
3. We limit collection of your personal information.
Higgins-Proteam collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Higgins-Proteam will collect personal information only by clear, fair and lawful means.
Examples of why we collect personal information include:
Communicating with you generally
Processing your job / insurance claim
Processing and keeping track of transactions and reporting back to you
Protecting against fraud or error
Providing products and services requested by you and/or your insurance company
Recommending products and services that Higgins-Proteam believes will be of interest and provide value to you
To comply with legal and governmental requirements
4. We limit use, disclosure and retention of your personal information.
Higgins-Proteam uses and discloses your personal information only for the purposes it was collected. Higgins-Proteam does not sell or rent personal information to any organization or person for any reason.
We do not share your personal information with third party organizations except to offer you a product or service (i.e. sub-contractor). Higgins-Proteam retains your personal information only as long as it is required for our business relationship, or as required by federal and provincial laws.
5. We keep your personal information up to date and accurate.
Higgins-Proteam keeps your personal information up to date, accurate and relevant for its intended use.
You may request access to the personal information we have on record in order to review and amend the information, as appropriate. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. insurance companies). To access your personal information, refer to the How to Contact us section below.
6. The security of your personal information is a priority for Higgins-Proteam
We take steps to safeguard your personal information, regardless of the format in which it is held, including:
• physical security measures such as restricted access facilities and locked filing cabinets,
• electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
• organizational processes such as limiting access to your personal information to a selected group of individuals,
• contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.
7. We are open about our privacy and security policy.
We are committed to providing you with understandable and easily available information about our policy and practices related to management of your personal information. This policy and any related information is available simply by contacting us; refer to the How to Contact us section below.
8. We provide access to your personal information stored by Higgins-Proteam
You can request access to your personal information stored by Higgins-Proteam. To contact us, refer to the How to Contact us section below. Upon receiving such a request, Higgins-Proteam will:
Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed
Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information.
Make any necessary updates to your personal information.
9. We respond to your questions, concerns and complaints about privacy .
Higgins-Proteam responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.
How to contact us:
Higgins-Proteam
10 Washburn Dr., Unit 3
Kitchener, Ontario N2R 1S2
(519) 896-6700, or toll free (877) 880-3434
email: info@higginsproteam.com